Sutton Manor Surgery
St Ives Close
Wawne Road
Sutton upon Hull
HU7 4PT
Telephone: 01482 826457
Medical Emergencies dial 999
Out of Hours: dial 111
Venn Primary Care Network
Your Practices Working Together
St Ives Close
Wawne Road
Sutton upon Hull
HU7 4PT
Telephone: 01482 826457
Medical Emergencies dial 999
Out of Hours: dial 111
Your Practices Working Together
The following sections provide information on how to chose the best service for your needs. Our patients can access primary care services via virtual, remote or, if appropriate, face-to-face interactions. You can book an appointment with your GP by calling the surgery or by using online services.
Pharmacists are able to offer a breadth of support to patients close to home thanks to a new service that allows them to supply medications for certain conditions.
Pharmacists are now allowed to supply medications for:
HELP FROM YOUR PHARMACIST
> how pharmacists can help> emergency contraception (some pharmacies)> blood pressure checks - find a pharmacy> NHS FLU VACCINATION & PHARMACIES
Most medical problems can be dealt with at the surgery, and patients are generally encouraged to attend the practice for a consultation with their doctor, if at all possible.
However, we fully understand that some conditions or circumstances make surgery attendance impossible. In such cases we would ask that you phone the surgery before 10am.
Most patients do attend their booked appointments. However, a significant minority fail to attend. This means that those appointment slots are wasted. It is easy to cancel by phone or online.
>> CAKL THE PRACTICE ON 01482 826457>> cancel your appointment onlineThe move to remote consultation and use of PPE in face-to-face consultations requires additional considerations. For example, the impact of PPE on lip reading.
The GOV.UK website provides advice for the public and is translated into multiple languages. The Doctors of the World has translated relevant NHS guidance into 60 languages. Communication tips and BSL interpreters are available for supporting people with hearing loss to access general practice services
MEDICAL EMERGENCY
999
MENTAL HEALTH
CRISIS
EMERGENCY
CONTRACEPTION
CONIFER
NHS
DENTAL EMERGENCY
URGENT TREATMENT CENTRES
When the surgery is closed, the NHS is still here for you. In case of of medical emergency, dial 999. If it is less than an emergency, ring 111. Urgent Treatment Centres are available may be open out of surgery hours to treat certain common conditions. These offer assessment on a walk-in basis but we advise first contacting NHS 111 service by dialling 1-1-1
PHARMACY FIRST
SERVICE
GP
OUT OF
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NHS 111
SERVICE
ONLINE
EXTENDED
ACCESS
VENN PCN
CALL 111
HEALTH
ADVICE
Our phone lines are open at 8am. This is usually a busy time so we recommend ringing later in the morning for non-urgent requests and queries. If requesting an appointment, please be prepared to give our team as much information as possible to help us understand your requirements.
Face to face appointments are normally arranged after a telephone assessment has been completed. You may be asked to complete an Klinik request in certain circumstances. In addition to our GPs, we have access to a wide range of healthcare professionals and services which may provide the most appropriate response for your needs. Urgent cases will be seen as a priority and less urgent cases can be booked ahead. Our Advanced Nurse Practitioners are able to deal with many routine adult cases and can issue prescriptions or refer top other health professionals.
KLINIK is the fastest way to get advice from your GP - and you may not need to come for an appointment, All Klinik enquiries are reviewed by one of our GPs. This will be your usual GP if available on the day the Klinik is received.
Normally, responses are provided to you the next working day. This may be advice, a prescription, an appointment, referral to another service or a request for tests. Klinik is completely secure and approved by NHS England. The system was developed by a panel of working GPs and is regularly reviewed. Click the banner below to access the service:
>> CONTACT THE SURGERY THROUGH KLINIKIf you're away from home and need to see a GP, you can contact any GP surgery nearby.
You can receive emergency treatment from a GP surgery for up to 14 days – for example, if you fall ill while on holiday. If your treatment will last longer than that, you'll have to register as a temporary or permanent resident.
You can register as a temporary resident if you're in the area for longer than 24 hours but less than 3 months. If you'll be in the area for longer than 3 months, you'll have to re-register as a temporary patient or permanently register with that practice.
>> NHS FURTHER INFORMATION>> NHS 111 online>> call nhs 111>> find a pharmacy>> sexual health gum clinic>> services a -z>> urgent treatment centre>> emergencies>> your health control panel
Extended Access is an extension of your GP practice and offers routine and same day appointments with a range of clinicians including GPs, Nurses and other Healthcare Professionals.
Our practices within the PCN will be able to provide enhanced access appointments between the hours of 6.30pm to 8pm Mondays to Fridays and between 9am and 5pm Saturdays and Sundays.
Please be aware you may not see your regular clinician; all clinicians will have full access to your records and all information following your appointment will be available for your regular surgery to access.
