Sutton Manor Surgery

Sutton Manor Surgery

St Ives Close
Wawne Road
Sutton upon Hull
HU7 4PT
Telephone: 01482 826457

Medical Emergencies dial 999

Out of Hours:  dial  111

New Patient Guide

How to Join the Practice
Temporary Residents
Migrant Health Guide
Named Accountable GP
Accessible Information Standards

NEW PATIENTS

WELCOME

Our list is open. The information on this page will enable you to understand how to register as a patient at this practice and give information on the rights and responsibilities of patients.      

When registering please bring your NHS Medical Certificate to the practice and those of any other persons registering with you.

If you do not have a medical card, you will be asked to complete a registration form for each person registering with the practice.

In addition, all patients will be asked to complete a new patient
questionnaire, allowing us to provide medical care in the interim period while your medical records are transferred from your old practice to this one.  You will also be asked to complete and sign a Patient Contract.

If you move out of the practice area, you will need to register with a new practice as soon as you move. We can provide information about how to find a new practice.

In order to register at our surgery you will need to complete the following documents:

  • New patient Questionnaire
  • Patient Contract
  • GMS1 Form
  • Application Form for online services

To print the documents, please click the links on this page.

Please bring the completed documents with some form of identification - preferably a utility bill, driving licence or passport to the surgery and our admin team will start the registration process for you.

Each patient has a named accountable GP for the purposes of clinical oversight, but you may request an appointment with any of our doctors.

Temporary Residents

If you are staying in Sutton upon Hull area, we are happy to see you in our normal surgery appointments, either with doctors or nurses.

You will be asked to complete a simple form, recording your own doctor as well as your permanent or temporary address. If you are staying more than 3 months, you should register as a permanent patient.

A copy of our temporary resident form can be downloaded and printed from the link below.

Visitors from abroad are welcome. European and Commonwealth residents can expect full access to free NHS emergency care. Some countries do not have such arrangements with the NHS, and so patients can expect to be charged for consultations. 

As a temporary patient, we will not have access to your medical records so will be restricted in what log-term care we can offer. This will be discussed with you at your appointment but is usually best left to your own doctor.

GMS 3 TEMPORARY RESIDENT FORM
NHS - TEMPORARY RESIDENTS

Migrant Health Guide

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Many migrants will come from countries with very different health care systems to the UK.

It will almost certainly be helpful to explain to new patients how the NHS operates and explore with them how this compares to the healthcare system that they've been used to.

GUIDANCE

Named Accountable GP

Dr talking on headset

Overview

We are required under our contract to allocate a named accountable GP for all patients.

However, you may still see whichever GP you prefer in the usual way.  If you are not already aware of your named accountable GP, this information is available on repeat medication slips or by simply by requesting the information from the surgery.

Please do not hesitate to contact us iof you have any questions.

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Accessible Information Standard

The Accessible information standard (AIS) is an NHS England information standard which must be implemented by all organisations that provide NHS or adult social care.

The AIS aims to ensure that people who have a disability, impairment or sensory loss receive information that they can access and understand - for example in large print, braile, professional communications support if they need it , such as a British Sign Language interpreter.

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know:

If you need information in braille, large print or easy readIf you need a British Sign Language interpreter or advocateIf we can support you to lipread or use a hearing aid or communication tool

Please tell the receptionist when you arrive for your next appointment, or call us on: 01420 84676.This information will be recorded on your medical record in a standardised way and highlighted to ensure we have information on your communication needs.

This information may be shared with other NHS and adult social care providers if required.
Accessible information  NHSE  PDFAccessible information EASY READAIS REQUEST FORM          PDFAccessible information MP3 AUDIOAIS LEAFLET             PDF

If you require a specific method of communication, please inform the practice as soon as possible to ensure this information is recorded. 

Accessible Information Format Request Forms are available from the reception desk or for download below.

Change of Address/Details

No changes to Dates of Birth can be accepted online - proof must always be provided for these (e.g. a passport or birth certificate). Please attend the Practice to complete a form for this.

Changes of name - other than for reasons of marriage - must also be submitted using a paper form at the Surgery, with proof provided.

┬ĚPlease remember to inform any other Hospitals, Clinics and other healthcare providers of your change of details if you are currently under treatment with them.

The online Change of Address Form below  may be used to change the address or contact details for yourself and other members of your family. Please note that it may take several working days for your details to be updated on our Clinical System

DOWNLOAD

NHS Health Check

Why not take advantage of a free NHS Health Check? This will help you to prevent heart disease, stroke, diabetes, kidney disease and dementia. You can download information on the NHS Health Check and the form below.

NHS HEALTH CHECK FORMNHS HEALTH CHECK INFO

Equality & Diversity

The Practice is committed to eliminating discrimination, harrasment and victimisation. We aim to advance equality of opportunity and foster good relations between different parts of the community

MORE about equality & diversity
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